News

HuDawn Launches Mercy Health Tenant Services

Posted on: September 2, 2013
Tags: Maintenance

Over the last month and a half - since awarded maintenance services for Mercy’s non-acute care facilities in the Cincinnati region - HuDawn has been busy fine-tuning emerging and more efficient systems, tools and an experienced team of maintenance experts. Tomorrow all of this preparation will be put into effect with the launch of Mercy and HuDawn's expanded partnership. 

Instead of simply providing on-call maintenance techs, HuDawn developed a dynamic staffing plan to not only increase the effectiveness of the maintenance services and reduce cost, but to improve the way that Mercy’s facilities are being managed and maintained. The plan includes a full-time Service Coordinator who operates the Tenant Service Line 24-hours a day and tracks all activity at over 95 site locations in a robust online work order system. A Facilities Manager will diagnose issues, strategically problem solve and supervise five technicians who are assigned to groups of locations based on the site needs and the tech's expertise. 

HuDawn's Maintenance Division Manager, Brett Dunlap is excited to evolve the working relationship with Mercy. Mercy has been a strategic partner of HuDawn’s since the company's inception in 2009. Dunlap states, "I am confident that we will only strengthen the established relationship by building upon the foundation of excellent customer service that Mercy tenants and staff have come to expect from the Mercy-HuDawn team." 

The Mercy service team in a brand new fleet of service vehicles will hit the road tomorrow to officially start this new project. Armed with the latest technology, sporting nice new uniforms and energized by a three-day in-depth orientation, the team is prepared to maintain Mercy locations at the highest standard and continue to build our client's confidence throughout every step. 

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